New dispute resolution scheme: Australian Financial Complaints Authority (AFCA)
As of the 1st November 2018, the Australian Financial Complaints Authority (AFCA) will be the new external dispute resolution scheme for financial services consumers, replacing the Financial Ombudsman Service (FOS).
AFCA replaces three existing EDR schemes of the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have […]